Shop Policies

  • ALL SALES ARE FINAL. PLEASE ASK ANY AND ALL QUESTIONS BEFORE MAKING THE PURCHASE. WE DO NOT ACCEPT RETURNS OR GIVE REFUNDS.
  • ALL ITEMS ARE PREOWNED AND MAY DEMONSTRATE SIGNS OF WEAR. WE ARE HAPPY TO ANSWER ALL QUESTIONS REGARDING THE CONDITION OF AN ITEM AND SHOW ADDITIONAL VIDEOS AND PHOTOS. WE DO OUR BEST TO DESCRIBE ALL ITEMS AND ANY VISIBLE FLAWS. IF AN ITEM IS LABELED A CERTAIN TYPE OF GOLD OR DIAMOND - WE ARE GUARANTEEING IT TO BE THAT. SHOULD ANYTHING EVER BE SOLD AND FOUND OUT NOT TO BE WHAT WAS SOLD, WE WILL REFUND YOU.
  • ALL ORDERS WILL BE SHIPPED VIA FIRST CLASS MAIL WITH SIGNATURE CONFIRMATION, INSURED TO THE FULLEST UNLESS OTHERWISE DISCUSSED.
  • IN THE EVENT THE PACKAGE GETS LOST IN TRANSIT, WE WILL NOT BE HELD RESPONSIBLE. HOWEVER FOR ALL INSURED PACKAGES, WE WILL OPEN A CASE WITH THE COURIER AND ONCE THE INVESTIGATION IS CLOSED WE WILL GIVE REIMBURSEMENT OF FUNDS.
  • IF AN ITEM PURCHASED FROM DEAR GAUD BREAKS IN THE FIRST YEAR - WE WILL LIKELY BE ABLE TO FIX IT FOR YOU FREE OF CHARGE DEPENDING ON THE CONDITION OF THE ITEM AND HOW/WHERE IT BROKE. PLEASE CONTACT DANIELLE@DEARGAUD.COM TO FURTHER DISCUSS.

PAYMENT INDICATES FULL CONSENT TO THESE TERMS